At Meenagreen, we take immense pride in delivering premium-quality Makhana (Fox Nuts) that are naturally grown, carefully processed, and hygienically packed to preserve their freshness, purity, and nutritional value. As a trusted and quality-focused brand specializing in the manufacturing, distribution, and sale of makhana, our goal is to ensure that every customer receives products that meet the highest standards of taste and quality.
However, due to the perishable nature of food products, we maintain a fair and transparent Return & Refund Policy that protects both our customers and our business, while ensuring a smooth and trustworthy shopping experience.
Eligibility for Returns
We accept return or replacement requests only under specific conditions where the product delivered does not meet our quality standards or order accuracy. Customers may be eligible for a return or replacement in the following cases:
- The product received is damaged during transit
- The product is defective or unfit for consumption
- An incorrect item has been delivered (different from the order placed)
To ensure authenticity and proper evaluation, customers must raise the issue within the specified timeline and provide valid proof as outlined below.
Conditions for Return Acceptance
For a return or replacement request to be approved, the following conditions must be met:
- The request must be raised within 48 hours of delivery
- The product must be unused, unopened, and in its original packaging
- Clear photo or video evidence of the issue must be provided
- The order details (Order ID, invoice, or purchase confirmation) must be shared
Returns will not be accepted if the product has been opened, consumed, or tampered with, unless there is a proven quality defect.
Non-Returnable Items
Due to hygiene and safety reasons, most of our food products are non-returnable. We do not accept returns in the following cases:
- Products that have been opened or partially consumed
- Returns requested after 48 hours of delivery
- Items stored improperly by the customer, leading to damage or spoilage
- Products purchased during special offers, discounts, or clearance sales (unless damaged or incorrect)
- Any dissatisfaction based on personal taste preferences
We strongly encourage customers to read product descriptions carefully before placing an order.
Refund & Replacement Process
Once a return request is received and verified by our team, we initiate the appropriate resolution, which may include a replacement or refund depending on the situation.
🔁 Replacement
- If the issue is validated, we may offer a free replacement of the same product
- Replacement is subject to product availability
💰 Refund
If a replacement is not possible, a refund will be processed under the following guidelines:
- Refunds will be initiated within 5–7 business days after approval
- The refund will be credited via:
- Original payment method (for prepaid orders)
- Bank transfer (for Cash on Delivery orders – bank details required)
- The time taken for the refund to reflect may vary depending on your bank or payment provider
How to Initiate a Return or Refund Request
To request a return, replacement, or refund, customers must contact our support team with complete details. Please ensure you provide:
- Order ID / Invoice number
- Clear description of the issue
- Supporting photos or videos of the product
- Contact details for communication
Requests without proper proof or incomplete information may not be processed.
Our Commitment to Quality
At Meenagreen, we are committed to delivering fresh, chemical-free, and premium-quality makhana sourced directly from trusted farms. Every product undergoes strict quality checks to ensure it meets our high standards before reaching you. While we strive to provide a flawless experience, this policy ensures that genuine concerns are addressed promptly while maintaining fairness and product integrity.
Contact Us
If you have any questions or need assistance regarding returns or refunds, please feel free to reach out to us:
- Email: info@meenagreen.in
- Phone: +91 6205301421
- Address: Sudin Chowk, Purnia – 854337