At Meenagreen, we are committed to delivering a seamless and trustworthy shopping experience while maintaining the highest standards of quality and customer satisfaction. As a trusted and quality-focused brand specializing in the manufacturing, distribution, and sale of premium Makhana (Fox Nuts), we take pride in bringing naturally grown makhana directly from farms to consumers, ensuring purity, freshness, and excellent taste in every product. Our processes follow strict quality standards to preserve nutrition, crunch, and authenticity without the use of harmful chemicals or preservatives, and we offer a wide range of raw, roasted, and flavoured makhana suitable for all age groups.
In order to maintain these standards and ensure efficient order processing, this Cancellation Policy outlines the terms, conditions, and procedures related to order cancellations clearly and transparently.
📌 Cancellation Terms & Conditions
Customers are requested to carefully review the following key points regarding order cancellations:
- Cancellation Time Window:
Orders can be cancelled only within a limited time frame after placement, specifically before the order has been processed or dispatched from our facility, as we aim to ensure quick delivery and freshness of our food-grade products. - Cancellation Before Shipment:
If a cancellation request is made before the order has been shipped, it will generally be accepted, and the order will be cancelled without any penalty, subject to confirmation from our support team. - Cancellation After Dispatch:
Once the order has been dispatched, cancellation requests may not be accepted due to the perishable and consumable nature of makhana products; however, customers may refer to our Return & Refund Policy for further assistance where applicable. - Bulk or Customized Orders:
Orders that are placed in bulk quantities or require special packaging, customization, or specific preparation may not be eligible for cancellation once the processing has begun, as these orders are handled uniquely and incur dedicated resources. - Conditions for Declining Cancellation Requests:
Meenagreen reserves the right to decline cancellation requests under certain circumstances, including but not limited to:- Orders already processed or dispatched
- Bulk or customized orders in the production stage
- Repeated cancellation requests by the same customer may indicate misuse
- Situations where cancellation is not feasible due to operational constraints
📌 Cancellation Request Process
To ensure proper handling and timely response, customers must follow the official cancellation request procedure:
- Cancellation requests must be initiated by contacting our customer support team through:
- Email communication, or
- Direct phone call
- The request should include essential order details such as:
- Order ID
- Customer name
- Registered contact information
- All cancellation requests are subject to verification and approval by the Meenagreen support team before confirmation.
📌 Refund Policy After Cancellation
Once a cancellation request has been successfully approved, the refund process will be initiated in a timely and transparent manner:
- Refund Eligibility:
Refunds will only be processed for orders that are successfully cancelled before dispatch or in cases where cancellation is approved under exceptional circumstances. - Refund Timeline:
The refund amount will typically be processed within 5–7 business days from the date of cancellation approval, depending on the original mode of payment and banking procedures. - Mode of Refund:
Refunds will be issued through the original payment method used at the time of purchase or via an alternative method as deemed appropriate by Meenagreen.
📌 Exceptions & Special Considerations
Given the nature of our products and our commitment to delivering fresh, consumable goods, certain exceptions apply:
- Food-grade and consumable products like makhana are generally non-cancellable after dispatch due to hygiene and safety standards.
- Orders once shipped cannot be intercepted or cancelled mid-transit.
- Any claims related to product quality or damage should be addressed under the Return & Refund Policy rather than cancellation.
📌 Company Rights
Meenagreen reserves the full right to cancel any order at its sole discretion under unforeseen or unavoidable circumstances, including but not limited to:
- Product unavailability or stock issues
- Payment authorization failure
- Incorrect pricing or technical errors
- Delivery constraints in certain locations
- Force majeure events such as natural disasters or logistical disruptions
In such cases, customers will be promptly informed, and a full refund will be processed without delay.
📞 Contact Information
For any cancellation requests, queries, or assistance, customers are encouraged to contact us through the following official channels:
- Email: info@meenagreen.in
- Phone: +91 6205301421
- Address: Sudin Chowk, Purnia – 854337